FAQ

Find the answers to all your questions here

General

Do I need to book in advance?

You don’t have to book tickets in advance (there will be a box office on site) although it’s recommended. Buying tickets online ensures that the exhibition isn’t sold out on the day of your visit. Prices are the same both online and offline.

At the box office we will prefer authomatic payment instead of cash in order the avoid physical contact.

I already had a ticket for a day between March 13 and May 31. What do I do?

In case you have never used it, you don't have to change it or book another day. You can visit the Experience within the opening hours (please note that the last entry is always one hour before closing time) until November 30. The admission will be made according to avaliability at the time of arrival.

How long does the visit last?

The visit will tak at least 60 minutes. But there’s no need to rush- you can stay in the Experience for as long as you like.

What language is the audio guide in?

The audio guide is available in Portuguese, English, Spanish, French, German, Italian, Corean and Mandarin.

Can I use my own headphones?

Yes, you can. As long as it has a jack 3,5mm cable. We also inform that all audio-guides and respective headsets are desinfected after each use.

What security measures have been taken due to COVID-19?

In order to keep everyone safe:

  • We will provide fixed locations with hand sanitizers for you to use
  • The use of mask is mandatory upon entry
  • Reduction of maximum capacity per slot
  • We will provide a vending machine with masks for those who do not have a mask
  • Social distancing measures will be taken and motivated
  • We will prefer automatic payments at the box office and merchandise shop
  • Regular desinfection

Visiting Meet Vincent van Gogh

Touching the Meet Vincent van Gogh Experience

Visitors are encouraged to use and touch all elements of the Meet Vincent van Gogh Experience. However, please ensure that you treat all installations and set work, as well as your fellow visitors, with respect.

We will make all efforts to make sure that all items that are to be touched are regularly desinfected.

Eating and drinking

No food or drink is allowed inside the Experience.

Can I bring in my bag / luggage / baby stroller?

Small handbags are allowed inside the Experience. All oversized luggage (including baby strollers) must be left at the Experience access. We strongly advise to only bring the items needed. The cloakroom is closed as a security measure.

Tickets

If I bought a ticket online do I need to come in at the time shown on the ticket?

You can come to the exhibition at any point between the times shown on your ticket, not before or after. You can stay in the exhibition as long as you want.

How can I buy group tickets?

If you would like to purchase tickets for a group of more than 10 people, please contact us via e-mail or phone. Please note that due to COVID-19, we may not be able to allow entry of the full group at once (depending on the amount of people)